Privacy Policy
This Privacy Policy explains how HOUSE OF SMITH LLC and its affiliates (“HOUSE OF SMITH”, “we” or “us”) processes information about you, including relating to information we collect when you use our websites, contact our customer service team, engage with us on social media, visit our tasting room, attend our events, or otherwise interact with us. When we refer to “Services” in this Privacy Policy, we mean our websites and other online services.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
Collection of Information
Information You Provide to Us
We collect information you provide directly to us. For example, you can provide information to us when you create an account, fill out a form, sign up for our wine club, submit or post content, make a purchase, communicate with us via third-party platforms, participate in a contest or promotion, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, date of birth, postal address, zip code, phone number, credit card and other payment information, information about your purchase and any other information you choose to provide.
Other Information We Collect When You Interact with Our Services
When you use our Services, we automatically collect information about your activities, including:
- Transactional Information: When you make a purchase, we collect information about the transaction, such as product details, purchase price, and date and location of the transaction.
- Device and Usage Information: We collect information about your device and how you access our Services, including your IP address, browser type, access times, pages viewed, links clicked, and the page you visited before navigating to our websites.
- Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For instance, we use Google Analytics on our site. See Google’s privacy notice for Google Analytics for more details on how they process information but note that we have disabled it from sharing data with other Google products and services and from using the data for ads personalization.
Information We Collect from Other Sources
We may also obtain information about you from other sources. For example, we may collect information about you from advertising networks about your interactions with our advertisements. Additionally, if you create or log into your HOUSE OF SMITH account through a third-party platform or social network, we will have access to certain information from that site, such as your name, birthday and profile picture, in accordance with the authorization procedures determined by such third-party platform.
Information We Derive
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.
Use of Information
We use the information we collect to:
- Provide, maintain and improve our products and services, including our Services, wine club and other offerings;
- Send you administrative, support and transactional notices, including customer support responses, receipts, and security alerts;
- Communicate with you about products, services, and events offered by HOUSE OF SMITH and others, and provide news and other information we think will interest you;
- Monitor and analyze trends, usage, and activities in connection with our products and services;
- Comply with our legal obligations;
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of HOUSE OF SMITH and others;
- Personalize your online experience and the advertisements you see when you use our Services or on third-party platforms based on your preferences, interests, and browsing and purchasing behavior; and
- Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards.
Sharing of Information
We share information we collect about you as follows or as otherwise described in this policy:
- With service providers and other vendors that need access to this information to perform services for us or for you, including analytics providers, website hosts, customer relationship management software providers, providers of corporate productivity and communications tools, payments processors, companies that help us to ship products to you, email service providers, and customer support service providers;
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
- If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of HOUSE OF SMITH or others;
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
- Between and among HOUSE OF SMITH and our current and future affiliates; and
- With your consent or at your direction.
We may also share aggregated or de-identified information that cannot reasonably be used by the recipients to identify you.
Advertising and Analytics
We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of our Services and other websites and online services, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by HOUSE OF SMITH and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and online services, and better understand your online activity. For more information about interest-based ads, or to look into your options for opting out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.
Transfer of Information to the U.S. and Other Countries
HOUSE OF SMITH is headquartered in the United States and we may process the data we collect in the United States and other countries. As a result, if you are accessing from outside of the United States, we may transfer your personal information to jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.
Your Choices
Account Information
You may update and correct certain account information you provide to us at any time by logging into your account.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of some of our Services.
Communications Preferences
You may opt out of receiving promotional emails from HOUSE OF SMITH by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Your California Privacy Rights
This section applies to you if you are a California resident and includes disclosures required by the California Consumer Privacy Act (CCPA).
Categories and Sources of Personal Information: In the past 12 months, we have collected the following categories of personal information: identifiers (such as name, email address, and device identifiers); demographic information (such as age); commercial information (such as purchase history); internet or electronic network activity information (such as browsing and other usage data); and inferences (such as approximate location). Please refer to our Collection of Information section above for more details on the information we collect, including the category of sources from which this information is collected. We collect personal information for the business and commercial purposes described in Use of Information section above.
Categories of Third Parties with Whom We Share Personal Information: In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:
Category of Personal Information | Categories of Recipients |
---|---|
Identifiers; Commercial Information | For each of these categories, we share with the following: website hosts, analytics providers, customer relationship management software providers, providers of corporate productivity and communications tools, payments processors, companies that help us to ship products to you, email service providers, and customer support service providers |
Demographic Information | Website hosts, customer relationship management software providers, providers of corporate productivity and communications tools, payments processors, companies that help us to ship products to you, and customer support service providers |
Internet or Electronic Network Activity Information | Website hosts, analytics providers, email service providers, and customer support service providers |
Inferences | Website hosts, analytics providers, customer relationship management software providers, providers of corporate productivity and communications tools, email service providers, and customer support service providers |
No Sale of Personal Information: HOUSE OF SMITH does not sell your personal information.
CCPA Consumer Rights: Subject to certain limitations and exceptions, the CCPA provides California residents with the right to request access to their personal information (which includes the right to know category-level details about the information we collect and have access to the specific pieces of information we collect), to request deletion of their personal information, to opt out of any “sale” of their personal information that may be occurring, and the right not to be discriminated against.
Please refer to the Contact Us section below to submit a rights request. We will verify your request by asking you to provide information that matches information we have on file about you or by having you log into your account to submit or confirm the request. You can also designate an authorized agent to exercise these rights on your behalf, but we will require proof that the person has been authorized and may still ask you to verify your identity with us directly.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: info@winesofsubstance.com or (509) 526-5230.